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Store Training Library - Example

Below are examples of common content topics by department. Click on highlighted course titles below to view an sample of a "Targeted Training Session" content

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Sales
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Soft Skills

  • Value Propositions

  • Personal Awareness

  • Building Trust and Respect

  • The Happiness Advantage

  • Active Listening

  • The Power of Habits

  • Mindset and Affirmations

  • The Power of Recall

  • Sales Culture

  • The Value of Processes

  • Accountability

  • The Myth of Multitasking

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Process Training

  • Course Introduction

  • Greeting the Customer

  • Confirming the Drivers

  • Vehicle Selection

  • Vehicle Presentation

  • Vehicle Demonstration

  • Presenting Options

  • Delivery

  • Follow up

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Systems Training

  • Phone Skills

  • CRM

  • DMS

  • Showroom Tracker

  • Simply Smart Training

Service 

Soft Skills

  • Value Propositions

  • Personal Awareness

  • Building Trust and Respect

  • The Happiness Advantage

  • Active Listening

  • The Power of Habits

  • Service Culture

  • The Value of Processes

  • Mindset and Affirmations

  • Managing Your Database

  • Accountability

  • The Myth of Multitasking

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Process Training

  • Appointments

  • Greeting the Customer

  • The Write Up

  • Status Updates

  • Presenting additional service

  • Active Delivery

  • Follow up

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Systems Training

  • Phone Skills

  • Appointment Tracker

  • Multipoint Inspection Results

  • Loaner Car Tracking

  • Simply Smart Training

Parts
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Soft Skills

  • Value Propositions

  • Personal Awareness

  • Building Trust and Respect

  • The Happiness Advantage

  • Active Listening

  • The Power of Habits

service-counter-04.jpg

Process Training

  • Phone Orders 

  • Greeting the Customer

  • Retail Counter

  • Back Order Parts 

  • Special Order Parts 

  • Back Counter 

  • Wholesale Deliveries

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Systems Training

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