Our Approach

Content

Every effective training approach begins with content. If everyone is going to be reading out of the same book then we need to ensure that the content is solid and defines a proven approach.

Whether you have existing content or you need to have your vision documented and content built, Simply Smart can assist you in getting back to basics or taking your training to a new level.

Each course or lesson will be digitally packaged into a "Targeted Training Session" format containing:

Online video - To introduce topic
Facilitator guide - PDF download of meeting notes
Participant guide - One or two page handout to facilitate class interactivity through role plays and discussions
Process Documentation - (if applicable when introducing new approach)

Implementation Strategy

Having great content is key, now we need to ensure that it is delivered in a consistent and effective manner. If your team already has regularly scheduled training sessions then we are not talking about adding more training, but making those meetings more focused and targeted.

Each staff member who will be delivering training will need to complete the "Train the Trainer" certification workshop prior to conducting a training session. These workshops will introduce the Guided Discovery training methodology and be conducted in-store initially and on-line to accommodate new hires and internal promotions.

This ensures that all content is presented in an equally effective manner.

The IMA Approach to learning

Each training session will follow the "IMA" three step approach.

This approach involves the following:

Introduce - The process or approach is introduced via a short video to open the discussion. Session facilitator then engages class highlighting the objectives and benefits of being properly executed.
Modeling - The behavior is modeled and class role plays the approach demonstrating the behavior discussed in the previous step
Assessing - The performances are assessed as a group. This facilitates the team to learn from each other in an informal environment.

By utilizing the "IMA" approach you will keep your meetings on track and focused. Each class is designed to completed in :35 minutes or less.

Regularly Scheduled Training

Armed with a training library tailored for your store, your certified management staff will deliver the regularly scheduled prepared training sessions.

This proactive approach will become part of your store's culture that every new hire will feel and become part of.

As a result your store's staff will receive their core expectations as employees.

To be provided the tools and training to be successful
To have someone in the organization take an interest in their growth and development.
To have opportunities for advancement.